FAQs & Help
Welcome to our FAQs & Help page! Below you’ll find answers to some common questions. If you need additional assistance, feel free to reach out to our customer support at
Got Questions? We’ve Got Answers.
Whether you’re new to Metal Dance or a returning collector, here are some quick answers to common questions about our products, shipping, and support.
🔧 Product Questions
Q: What are your products made from?
A: Our pieces are made from real industrial parts — including screws, nuts, stainless steel pipes, and fittings — all assembled by hand.
Q: Are these real weapons?
A: No. These are handcrafted display items designed for collectors and enthusiasts. They are not sharp or functional as weapons.
Q: Are your items mass-produced?
A: Nope! Each item is handcrafted in small batches or made to order. Minor variations make every piece unique.
📦 Ordering & Shipping
Q: Where do you ship?
A: We currently ship to the United States and select international locations. Don’t see your country? Contact us and we’ll do our best to help.
Q: How long does shipping take?
A: Orders are usually processed in 1–3 business days. U.S. shipping typically takes 5–7 business days. International delivery times may vary.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information.
🔁 Returns & Exchanges
Q: What if my item arrives damaged?
A: If your item arrives damaged or defective, contact us within 7 days of delivery and we’ll arrange a replacement or refund.
Q: Can I return or exchange my item?
A: We accept returns for non-custom items in original condition within 14 days of delivery. Custom orders are not returnable unless damaged.
🛠️ Custom Builds
Q: Do you accept custom design requests?
A: Yes! We love bringing new ideas to life. Send us a message at service@metaldance.com with your concept, and we’ll see what we can do.
📩 Still Need Help?
Reach out to our support team at service@metaldance.com
We usually respond within 1–2 business days.
service@mycooljewelry.com.
Frequently Asked Questions
Q1: What types of jewelry do you offer?
A: At My Cool Jewelry, we offer a wide range of jewelry including necklaces, bracelets, rings, earrings, and more. Each piece is designed to be both stylish and affordable, ensuring there’s something for every taste and occasion.
Q2: Are your products made with quality materials?
A: Absolutely! We take pride in offering jewelry that is not only elegant and trendy but also made with care. Our products are crafted with quality materials to provide durability and long-lasting wear.
Q3: How do I track my order?
A: Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor your order’s progress either on our website or through the courier’s tracking system.
Q4: What is your return policy?
A: Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return or exchange your item within 30 days of delivery. Please refer to our Return Policy page for complete details on how to initiate a return.
Q5: How long does shipping take?
A: Shipping times vary based on your location and the shipping method selected. Generally, orders are delivered within 3-7 business days. During checkout, you’ll receive an estimated delivery date based on your location.
Q6: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
Q7: How can I get in touch with customer support?
A: If you have any questions or require assistance, our friendly customer service team is here to help! You can email us at service@mycooljewelry.com or use our contact form on the Contact Us page.
Still Need Help?
If your question isn’t answered here, please don’t hesitate to contact us directly. We’re dedicated to ensuring your shopping experience is as enjoyable and hassle-free as possible.
Thank you for choosing My Cool Jewelry. We look forward to serving you!