FAQs & Help

Welcome to our FAQs & Help page! Below you’ll find answers to some common questions. If you need additional assistance, feel free to reach out to our customer support at

Got Questions? We’ve Got Answers.

Whether you’re new to Metal Dance or a returning collector, here are some quick answers to common questions about our products, shipping, and support.

🔧 Product Questions

Q: What are your products made from?
A: Our pieces are made from real industrial parts — including screws, nuts, stainless steel pipes, and fittings — all assembled by hand.

Q: Are these real weapons?
A: No. These are handcrafted display items designed for collectors and enthusiasts. They are not sharp or functional as weapons.

Q: Are your items mass-produced?
A: Nope! Each item is handcrafted in small batches or made to order. Minor variations make every piece unique.

📦 Ordering & Shipping

Q: Where do you ship?
A: We currently ship to the United States and select international locations. Don’t see your country? Contact us and we’ll do our best to help.

Q: How long does shipping take?
A: Orders are usually processed in 1–3 business days. U.S. shipping typically takes 5–7 business days. International delivery times may vary.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information.

🔁 Returns & Exchanges

Q: What if my item arrives damaged?
A: If your item arrives damaged or defective, contact us within 7 days of delivery and we’ll arrange a replacement or refund.

Q: Can I return or exchange my item?
A: We accept returns for non-custom items in original condition within 30 days of delivery. Custom orders are not returnable unless damaged.

🛠️ Custom Builds

Q: Do you accept custom design requests?
A: Yes! We love bringing new ideas to life. Send us a message at service@metaldance.com with your concept, and we’ll see what we can do.

📩 Still Need Help?

Reach out to our support team at service@metaldance.com
We usually respond within 1–2 business days.